Where's my stuff?
The moment your order ships — within 1–2 business days of purchase — we email you a tracking link. That link always has the freshest information, straight from the carrier.
Can't find the email? Check your spam or promotions folder for a message from PackVoya.
Tracking hasn't updated in a few days? That's normal while a package moves between carrier hubs, especially in the first days. US orders typically arrive within 5–10 business days, international within 8–14.
Past those windows with no movement? Contact us with your order number and we'll chase it down for you.